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Instructor:
Scott Kramer
Scott
has worked in the telecommunications industry for the past 20 years.
He’s worked for Cendant Corporation, AT&T, and America
West Airlines. At Cendant, Scott worked extensively with the Route It! application and
toll-free services implementations.
He
started his career in telecommunications as a technician pulling
cable and installing phones, key systems, and computers for America
West Airlines. As a
technician, he also administered the PBX and managed large move and
installation projects.
Working
for AT&T, Scott gained experience in sales, technical support,
and training. He trained account teams similar to the ones that
support
your company. He
designed, presented, sold, and implemented the full spectrum of
AT&T network services. It
was at AT&T where Scott took advantage of the opportunity to put his
abilities as a trainer to use. His
last several years at AT&T were in a position where he provided
on-going training and support to the entire sales branch on the many
AT&T systems and tools that the branch members utilized.
At
Cendant, Scott was a Regional Telecommunications Manager responsible
for a team that supported the telecommunications needs at three call
centers in the western United States. He gained hands-on experience with the Avaya Definity, CMS,
Intuity Voicemail, Conversant IVR, Route It!, Cisco ICM (Geotel),
and several other technologies.
Scott was a “working manager,” meaning that, in addition
to his management responsibilities, he stayed involved and performed
many of the same tasks that his team members performed.
Throughout
his career, he has enjoyed training and mentoring many individuals
who have been on his teams. He
enjoys the challenge of breaking down complex technical subjects and
teaching them in a way that anyone is able to understand.
He has experience performing one-on-one training, small group
training, and executive presentations to a variety of audiences in
the corporate environment.
Scott’s
method of technical training is unique in that he never uses
acronyms or technical terms without first defining them.
He also firmly believes in learning through student
participation using interactive activities and demonstrations.
Scott
has a Bachelor of Science degree in General Business from
Arizona
State
University.
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For more information, contact us today at
602.421.1150 or
EMAIL:  |
